Refund Policy

Returns 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or have original tags. 

Several types of goods are exempt from being returned. Perishable goods such as sunscreen cannot be returned as well as socks and underwear. 

Additional non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales.canberra@hippocketworkwear.com.au. 

Exchanges (if applicable) 
If you require an exchange we are happy to fulfill that request. Please send us an email at sales.canberra@hippocketworkwear.com.au and send your item to: Hip Pocket Workwear & Safety, The Paul's Centre, Hindmarsh Drive, Phillip ACT 2606, Australia, or drop into our store in person and we can arrange the exchange for you on the spot.  

Shipping 
To return your product, you should mail your product to: Hip Pocket Workwear & Safety, The Paul's Centre, Hindmarsh Drive, Phillip ACT 2606, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.